Customers reportedly met with huge queues at ticket offices and could not access boarding information at Heathrow Terminal 5 on Wednesday.

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Email: [email protected] Passengers who landed at the London terminal also experienced headaches as they claimed to have made them wait up to two hours to disembark. At least two flights were flown from Heathrow to London Gatwick, more than 40 miles away. Some travelers who spoke to MailOnline reportedly reported that there had been a “major IT system failure” and that the backup system had “also failed”. Natalie Stimson, who waited almost two hours in Heathrow after landing in Prague, said staff seemed “ignorant” of the IT problem. Zjelko and Helena Ivos were about to fly 21:25 to Johannesburg, South Africa, but they arrived to find out that the flight was delayed until 11 a.m. tomorrow. Helena, from Loughton, Essex, told MailOnline: “It’s horrible. We can not talk to anyone and we were just given a booklet. “We have to find a hotel and now we have to do PCR tests, as the ones we had will have expired by the time the flight leaves. “It’s just awful and there is no airline that can help. There must be thousands of people trying to get on the phone. “Nobody gave us any information.” Another passenger on a flight from Northern Ireland to London told MailOnline: “We are stuck on the tarmac at Belfast City Airport on the plane. “The pilot told us that all BA flights were suspended due to a huge IT problem. No one is allowed to take off. And it seems they can not land in Heathrow. “We have no idea what is going on. A passenger next to me said that there is more information coming out of Putin’s shelter than B.A. “No one, including the pilots, has any idea what is going on. It is absolute chaos. “The passengers are convinced that this is a major attack on cyberspace.” Flight delays were also reported by customers expecting to depart on flights from Copenhagen, Paris and Nice to the capital. An eyewitness claimed that staff on a BA flight were seen using their personal cell phones in an attempt to reach the office. Customers reportedly met with huge queues at ticket offices and could not access boarding information at Heathrow Airport on Wednesday. Passengers who landed at the London terminal also experienced headaches as they claimed to have made them wait up to two hours to disembark. In the photo: Huge queues at the Heathrow departure gates on Wednesday Some travelers who spoke to MailOnline were reportedly informed by BA staff that there had been a “major IT system failure” and that the backup system had “also failed”. Flight cancellations were also reported by customers expecting to depart from Copenhagen, Paris and Nice on Wednesday. There was no luggage on the horizon for some BA Heathrow customers on Wednesday Several NE flights originally scheduled for Heathrow have now been diverted to London Gatwick, almost 40 miles away. Retired Doros Partasidis (left), 76, said that BA passengers were stranded on the asphalt at Larnaca airport in Cyprus for two hours. Danny Johnson, 34, was about to fly to Nice, but was told his flight had been canceled. He said: “How does this happen all the time in BA. They must have the worst computer system of any airline. “With the long queues in immigration, this airport is a bit funny.” Former top ITV commentator Clive Tyldesley also reported that he was affected by the error: “Heathrow does not work at all”. Another customer said they had been waiting for more than two and a half hours and could not check in. Big Jet TV, which became popular after the live broadcast during Storm Eunice last month, wrote on Twitter: “We are live in Heathrow and we hear that British Airways’ IT systems have fallen.” Retired Doros Partasidis, 76, said that BA passengers were stranded on the asphalt at Larnaca Cyprus airport for two hours. “The captain told us that the computer error on the London Heathrow T5 meant that no planes were allowed in or out,” he said. Gavin Megaw, crisis counselor and host of the White Swan podcast, which is currently stuck on a plane on the asphalt in Belfast, said: “It seems to be a major IT failure and many are already speculating about the possibility of a cyber attack. “It seems that BA has caught on unexpectedly, highlighting a possible gap in the communication crisis plans that BA has implemented for such problems. “The pilot and crew are doing everything possible to take care of customers, but it is clear that they are not getting the information they need from their headquarters to make and communicate decisions.” Customers reportedly met with empty check-in offices, lack of access to boarding information and huge queues at Heathrow Airport on Wednesday. Flight cancellations were also reported by customers waiting to depart with BA services from Copenhagen and Nice British Airways travelers hoping for a relaxing spring getaway plunged into chaos today as thousands were left in the lurch after a “technical problem” caused flight delays. [File image] A BA spokesman said: “We had a technical problem for a short time this afternoon that affected our operation at Terminal 5 in Heathrow. This has now been resolved and we are continuing the flights. We apologized to the customers who were annoyed. ‘ Reacting to the delays, Michael Foote, economics expert and author of Quotegoat.com, said: “If your flight is canceled, you should ask if you want a full refund or book an alternative flight. “BA will have to cover the cost of transportation if you need to travel from a different airport to catch a replacement flight.” Wednesday’s technical error marked the latest in a series of high-profile blunders that have already plagued the airline this year. Last weekend, nearly 200 NE flights were disrupted, with passengers queuing for more than an hour to pick up their luggage and forcing others to return home without their luggage. And in February, passengers were also hit by the chaos from the NE, as more than 500 flights were canceled or delayed after the airline suffered its biggest IT crash in years. In an internal message to staff, CEO Sean Doyle acknowledged that passengers and staff were “bored” with recent issues, which included IT issues and staff shortages. BA said flights should be canceled in the coming weeks, until the Easter holidays and by the end of May. The issues came at the worst time for BA, with bookings at their highest levels since the pandemic began, as the United Kingdom and most European countries abandoned Covid travel tests for fully vaccinated holidaymakers. Over the weekend, passengers at Heathrow said “there was not enough staff to explain what was going on” and many of the offices looked “unmanned” at check-in luggage at Terminal 5.

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