It comes after MEN reported huge safety queues and flight delays and baggage handlers who are “more stressed than ever”. After a sunny break in Tenerife, Allison, Paul’s husband, 62, and their 25-year-old son, Ben, landed at Manchester Airport at 5:16 p.m. Saturday on a Ryanair flight.
Their suitcases arrived until 7.30 p.m. Having booked a taxi, Paul decided to take the taxi back to the family home in Macclefield instead of incurring other charges and then returned in his own car to pick up his wife, son and bags. READ MORE: What is hype? Fuel saving driving technique saves cash for drivers Allison shared photos and videos of the baggage claim room, with the images showing what appeared to be non-baggage receipts from previous flights. The dates on the labeled labels indicate the luggage arrived on flights on Friday, he said. Speaking from the recovery room as she waited for her luggage on Saturday night, Alison told MEN: “There are bags everywhere from previous days. It ‘s really unacceptable. They have tickets with a date yesterday. of these bags. Unsolicited baggage at Manchester Airport T3 (Image: Alison Unwin) “There are abandoned wheelchairs, car seats, golf clubs and suits scattered from yesterday. No one has taken them on. They just stayed there. “There is a girl here with cystic fibrosis and the enzymes she needs are in her suitcase. There are people here with a small baby and they are waiting for their car seat. Obviously they can not drive home without it. “My husband has gone home in a taxi and he will come back by car to pick us up. This is ridiculous. I think if you sign a contract to take someone on holiday and take care of their bags, people need “Leaving their bags and going home is terrible. Everything people need is in these bags, everything they need for work. You do not have to offer a service if you can not provide it.” Alison Unwin, from Macclesfield, waiting for her suitcases at T3 Manchester Airport (Image: Alison Unwin) Manchester Airport was approached for comment and a spokesman repeated a statement issued following the previous problems. They said: “We apologize to the passengers whose experience today at Manchester Airport is below the standard they were expecting. “As we recover from the impact of the coronavirus pandemic, our entire industry is facing staff shortages and recruitment challenges. Therefore, we advise customers that safety queues may be longer than usual and encourage them to arrive on time from the recommended time. their airline. “Because of the security checks and training associated with these roles, it takes time for people to get started in our operation. That’s why we’re exploring a number of short-term measures to offer the best service we can, such as usage. personal agency and different ways in which existing colleagues can support our operation. Read more related articles Read more related articles “We know that similar challenges are faced by airlines and third parties, such as baggage management agents, who operate on our website. Together, we work hard to provide the best service we can under the circumstances and resolve these issues as soon as possible. “ A Swissport spokesman said: “We are sorry the passengers encountered this level of disturbance. With the dramatic increase in the number of flights as pandemic restrictions continue to loosen, the capacity of the luggage system is under enormous pressure. “We, and other baggage handlers operating at the airport, work closely with airport management to assist in locating emergency measures while addressing the vital maintenance and improvements required by these shared facilities.”
