“They said they needed my credit card information and I said, why do you need it when you already have it?” Dyment agreed and thought she was processing a $39 payment to continue her Prime account. Dyment said a few days after the July 16 call that she never thought much of it until she tried to use her credit card. “Rejected,” Dyment said. Dyment became concerned and contacted her bank, the Bank of Montreal, at which point she was told that someone had used her information to make cash withdrawals over four days totaling $25,000. “With everything going on in my accounts between Saturday and Tuesday, no red flags were raised,” said Dyment, who added “I can’t afford to lose that money.” Dyment said after having a meeting with her bank, she was told it was her fault for giving out her credit and banking information over the phone. “I can’t even explain how I feel about this. This is my money and you (the bank) have a responsibility to keep it safe for me, so why put it in a bank if you can’t take care of it,” he said. Dyment. “We encourage customers to report suspected fraud to us so we can protect their accounts and refer bad actors to law enforcement to help keep consumers safe. Please visit our help pages to find additional information on how to identify and report fraud.” CTV News Toronto also reached out to Bank of Montreal and Kate Simandl, Senior Manger, Media Communications, BMO Financial Group said: “We have now completed our review. Of course, given the priority we place on customer confidentiality, we cannot disclose details of this conversation, but you are welcome to contact them.” “As a reminder, protecting your account is a partnership between you and the bank. We will never call you and ask for your account details. Taking preventative measures can help you avoid fraud, protect yourself and your finances. Be careful about sending personal or financial information, and if you think you’re being scammed or notice strange activity on your account, report it to your bank immediately.” When CTV News contacted Dyment, she said she was relieved that the Bank of Montreal decided to return the $25,000 to her bank account. “This is a huge relief. I’m so grateful, this is the best outcome that could have happened,” said Dyment. Many of us receive messages and e-mails from criminals pretending to be at other services such as banks, post offices or phone companies trying to get our personal information.
